For me, one of the reasons why I wanted to pick up a Google WearOS smartwatch was because I use 2FA and being able to quickly open the Google Authenticator app on my smartwatch and enter one of the 2FA codes is so convienent. The keyword here is was.
Google recently (first half of 2020) updated the Google Authenticator app. The UI got an overhaul and there was now the ability to transfer your accounts. All great things. However with this new update it would appear that Google “broke” the Google Authenticator app on WearOS. Well broke is partially correct. Essentially the Google Authenticator app is no longer present on WearOS.
One morning I tried to use the Google Authenticator app on my smartwatch but all the app would do was load. A white background with a blue spinning circle would appear. I would close the app and re-open it but nothing changed. I went into the settings and force stopped the app, re-opened it but the results stayed the same. Stupidly I uninstalled the app from my smartwatch thinking I’d just redownload the app from the WearOS app store. That was a big mistake.
If you use the Google Authenticator app on your WearOS smartwatch then do not uninstall the app. You cannot redownload it. It is not listed in the WearOS app store.
It would appear that Google has (for the time being I hope) removed the Google Authenticator app from the WearOS app store. If you search for it, it does not appear. If you go to the Google Play store through a web browser and search for the app and try to install it on your devices you may notice that your WearOS smartwatch is not a compatible device. I can see my Android devices where I am logged in but I can’t install it via the browser for my smartwatch.
Going over to the support forums to see if there is some way to fix this or what is going on shows others have and are experiencing the same problem with most accepted answers being to file a bug report in the app. Now if someone has uninstalled the app then this can’t be done. Fingers crossed the engineers at Google see the forum posts and are aware of the issue (most likely they are). Hopefully the issue is resolved soon as now if I want to use my laptop in the living room and leave my phone in my bedroom I can, but I can’t log in to most of the sites and services I use because I have 2FA enabled where available. I am back to moving my phone room to room again 😦
This evening I decided I wanted to watch some YouTube content on my PC using Microsoft Edge. I have a decent list of purchased movies and TV series through the Google Play Store. After looking over the list of paid content I settled on a movie and I clicked on it ready to watch on my second monitor while I was doing some other stuff on my primary monitor. To my surprise I was greeted by a playback error. To be exact I got the following error message in the video player (I have blacked out some content that I deem not relevant).
The exact message reads, “An error occurred. Please try again later. (Playback ID: MLeXgYpv05LH1Uhq)“.
I decided to click the “Learn More” link which would hopefully provide some informative information as to why I got this error. But in typical Google fashion I have found it was little to no use. I decided to try their troubleshooting steps.
I first closed every tab that I had open except the YouTube tab and tried again. No luck got the same error message, a different Playback ID error code was presented though. The next step was to restart my router, did that and still no luck. I restarted my computer to see if that would help like it said, again the same error message. The second last option was to verify that I was using the latest version of my browser; there was no Windows updates and I am unaware of any other way to update Microsoft Edge (if there is please let me know). The absolute last resort is to use Google Chrome. I’m sorry Google but this isn’t going to happen and really is not a troubleshooting step.
Curiously I decided to try some videos from some of my subscribers and those videos played absolutely fine with no issue on Microsoft Edge. In fact I am watching one of my favourite YouTubers playing XCOM 2: War of the Chosen as I write this. So clearly there appears to be an issue trying to stream paid content through YouTube on Microsoft Edge. I quickly tried my Android phone and using the official YouTube app I had no issue playing the same video (so it was not a licensing issue) and the video plays absolutely fine on my Xbox One X using the YouTube app.
Finally I decide to try Google Chrome. Low and behold the video starts with no issue. I tried again on Microsoft Edge and I get an error message. To me it seems that Google is doing something in back that is restricting content being played on Microsoft Edge or Microsoft has something in Edge that Google does not like, blocking paid content from being played. Perhaps being paid and licensed content I thought maybe there was a setting that was causing issues, but Netflix on Microsoft Edge had no issues playing. Has anyone else had the same issue? If so did you get it resolved or does the problem persist? Generally I have found Google to be near useless when it comes to any support and their response to issues is down right abysmal (the only other company to be close or worse is Valve and Steam Support). Looks like when I am on my PC or laptop I won’t be streaming any paid content from YouTube until this is fixed.