Google Home iOS/iPadOs App Device Networking Issues

Sigh, I really do hate writing negative blog posts but sometimes it’s a good way for me to vent my frustrations with software and hardware when there is a lack of consistency and synergy. Consistency here being the main pain point.

For some time now my hidden wifi network has been split between both 2.4Ghz and 5Ghz bands (different SSIDs). Originally I was using the Netgear SmartConnect functionality to juggle the devices between the two. However I was getting constant switches, network dropouts, etc so I turned the feature off. It was not so smart and was causing constant frustration for me 😦

For the time being I have all my high volumed traffic devices like my laptops, tablets connected to the 5Ghz band as they are all used to consume media and are all extremely close to the router. Every other wireless device I have is connected on 2.4Ghz which is mainly my Google Nest hubs, Chromecasts, etc. and spread across the house. Each of the devices connected on the network can communicate with each other.

Recently I bought a Google Nest Hub Max and used my iPad Mini to connect it to the network. The wifi that it connected to originally was my 5Ghz band. This was all fine as all my devices like the tablets are all on that same band. However I don’t have my iPhone 13 Pro connected on that band, it is on the 2.4Ghz band and this is when I started to notice a glaring problem.

If I open the Google Home app on my iPad (connected on 5Ghz) I can see the new Google Nest Hub Max and can modify the settings for it. If I go to my Google Home app on my iPhone 13 Pro (connected on 2.4Ghz) I can see the device in the list of devices in my home but I can’t modify the settings. All I see is a message that read:

Disconnected device

Connect to your Wi-Fi to cast

Check that Disconnected device is online and your phone or tablet is connected to the same Wi-Fi network. Additionally, make sure local network is enabled in your phone or tablet’s privacy settings.

Google Home app for iPad

So this message makes perfect sense I guess if the devices were not on the same underlying network. If I change to the 2.4Ghz band on my iPad Mini then I can see the device and modify the settings. However there is one big glaring problem with this. If I change back to the 5Ghz band and then try to change my bedside table Google Nest Hub Gen 2. settings I can. Even though *drum roll* the Google Nest Hub Gen 2. is on 2.4Ghz. This also applies to my Google Nest Hub Gen 1 in my kitchen. I moved the new Google Nest Hub Max to the 2.4Ghz band with the other devices for consistency.

To summarize what I am seeing:

  • The iPad Mini is on 5Ghz and can see:
    • the Google Nest Hub Max (connected via 2.4Ghz) but cannot modify the settings
    • the Google Nest Hub Gen 2 (connected via 2.4Ghz) and can modify the settings
    • the Google Nest Hub Gen 1 (connected via 2.4Ghz) and can modify the settings
  • The iPhone 13 Pro is on 2.4Ghz and can see:
    • the Google Nest Hub Max (connected via 2.4Ghz) and can modify the settings
    • the Google Nest Hub Gen 2 (connected via 2.4Ghz) and can modify the settings
    • the Google Nest Hub Gen 1 (connected via 2.4Ghz) and can modify the settings

I am not sure what is going on. I don’t know if this is a software bug with the iOS/iPadOS versions of the Google Home app or if this is an issue with the actual Google Nest Hub Max (a restart and reset also did not help or fix the problem). I contacted Google support but they just ran through the usual support troubleshooting process and could not come to a resolution.

Is anyone else having this issue?

[Updated: 03/29/20] Experiencing slow Microsoft Store game downloads and updates

Update 03/29/20: It has been about 2 weeks and after changing my Xbox One X and my gaming PC’s DNS settings I can safely say that my game download and update speeds have been consistently faster. With the whole COVID-19 pandemic happening at the moment some services are slowing down their customer’s downloads speeds or reducing their bitrates, see here. Your mileage during this time may vary if you were having download/update issues from either the Xbox Store or the Microsoft Store.

Update 03/15/20: I have been playing around with the DNS settings on my Xbox One X after doing some reading, and found this page and this page. After making some changes to my DNS I can confirm that I am getting significantly better download speeds.

Instead of the several Mbps I was getting, I am now getting speeds in the high 80s. Whatever CDN I am connecting to is allowing me to download the games and patches much faster 😀

On Saturday (03/14/20) I tried to contact TPG support to see what is going on but after waiting for over 30 minutes just to talk to someone I gave up. As of right now I am not recommending anyone to use TPG as their Australian ISP and look at another provider (perhaps Aussie Broadband – seem to fairly good reviews, Australian customer support, and do not suffer from this issue). I will be checking back again in a week or so to see if this change solves my problem, and if it does then bye bye TPG.

Original: I pay for a 100Mbps download and 40Mbps upload internet connection through TPG. Generally when I do a speed test I achieve download speeds in the area of the high 80s and low 90s which is fantastic (even during peak times). But when I am trying to download an Xbox One game or update an Xbox One game I get speeds in the very low 10Mbs but mostly fall under 2Mbps. It is even worse if I try to download a Windows game through the Xbox app on my PC, where I get speeds less than 1Mbs on average. Just this morning I wanted to download Halo Combat Evolved Anniversary on PC, but was getting speeds under 1Mbps and just cancelled the download in disappointment.

What is really odd is that this has only been happening recently, I would say in the last two months. My home network configuration has not changed at all, the same devices are connected and there have been no intrusions in my network (so I know there are no unknown devices taking up my bandwidth). I am a little perplexed.

Some of my troubleshooting steps I have taken are:

  1. Restart my modem and my router (multiple times)
  2. Restart my Xbox One X console (both hard shutdown and restarting)
  3. Restart my PC (full shutdown and restart)
  4. Restart the Xbox app
  5. Cancel my game download or game update
  6. Restart my game download or game update
  7. Change from a wired connection to a wireless connection for my Xbox One X (and then back to a wired connection to a wireless connection)
  8. Change the DNS that I am connecting to for my Xbox One X (from my ISP provided DNS to Google, and then back)

None of the above troubleshooting steps have seemed to have solved or identifiy the problem 😦 What is really odd, when I check my network connection status and results on my Xbox One X I see download speeds of 90Mbps, upload speeds of 20Mbps, Open NAT, and ping of 100ms. If I try and stream video content in 4K I have no issue. Watching YouTube videos in HD I have no problem. Even downloading games and game updates on other platforms like Steam and EA Origin seem to be downloading at speeds I would expect for what I am paying for. I verified that on Steam I achieved speeds of 79Mbps when downloading Vermintide 2 the same morning as I tried downloading Halo CEA.

Navigating to the Xbox Support site is in my opinion pointless. To actually get in contact with an actual person that works at Microsoft is near impossible, which is a shame. I do not want to talk to another Xbox gamer, I do not want to post in the forums and hope for a response (looking at the support forums, much of the posts are unresolved and unanswered). The customer support AI that they have looked promising. The steps asked by the AI to help narrow down the problem are what I have performed, but in the end it could not fix the problem and asked if I wanted to talk to a real person; but that person would not be a Microsoft employee but an Xbox gamer.

I’ll be keeping this post updated with any new information that I find or experience. Hopefully this is not going to be a long term issue, because I download all my games as I have gone in all digital and there are a number of games coming out that I will be picking up soon like Resident Evil 3 and Doom Eternal. If you have experienced this problem, are having this issue, or have recently resolved the problem then please do leave a comment below.

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