Microsoft AU Store: Where are the games in the catalogue?

Today I was feeling generous, so I thought to buy my brother an Xbox game and gift it to him. He had been talking about a couple of games recently, so I wanted to look and see what the Xbox store had. I was already on my PC, and I didn’t want to go over and turn my Xbox Series X on just to gift him a game. I hopped over to the Xbox AU store page to browse their catalogue of games to see what a good game to gift would be, and that is when I noticed something very odd.

This is the page that was presented to me.

I was sort of confused. Maybe the filter was broken or there was something wrong with the options on the left-hand side that had been selected. I checked all of them out and everything seemed to be fine with those filters and options. I went into incognito mode and tried the page again with the same result. Last resort now and that is to try another browser; both Google Chrome and Microsoft Edge showed the same broken web page. I have seen my fair share of broken web pages working in the software industry but this one is a big oof to me. I can only hope that it is a security setting or privacy setting I have enabled that is causing this; but if that is the case then I am a little more concerned about what information Microsoft is needing from the user just to show the games on the page.

Microsoft, if you want people to purchase and look through your catalogue of games you have available on your Xbox platform through a web browser then you need to have this functionality. Again, I hope that this is just something on my end and others are also not experiencing anything like this but if they are then it is not a good look when a core component of your website is not functioning as intended.

On the plus side, I did gift my brother a game, Cult of the Lamb. He has been talking about it for a little while now so searching for that specific game and buying it as a gift was a smooth and easy process. Searching the catalogue of games though is not.

[Updated: 03/29/20] Experiencing slow Microsoft Store game downloads and updates

Update 03/29/20: It has been about 2 weeks and after changing my Xbox One X and my gaming PC’s DNS settings I can safely say that my game download and update speeds have been consistently faster. With the whole COVID-19 pandemic happening at the moment some services are slowing down their customer’s downloads speeds or reducing their bitrates, see here. Your mileage during this time may vary if you were having download/update issues from either the Xbox Store or the Microsoft Store.

Update 03/15/20: I have been playing around with the DNS settings on my Xbox One X after doing some reading, and found this page and this page. After making some changes to my DNS I can confirm that I am getting significantly better download speeds.

Instead of the several Mbps I was getting, I am now getting speeds in the high 80s. Whatever CDN I am connecting to is allowing me to download the games and patches much faster 😀

On Saturday (03/14/20) I tried to contact TPG support to see what is going on but after waiting for over 30 minutes just to talk to someone I gave up. As of right now I am not recommending anyone to use TPG as their Australian ISP and look at another provider (perhaps Aussie Broadband – seem to fairly good reviews, Australian customer support, and do not suffer from this issue). I will be checking back again in a week or so to see if this change solves my problem, and if it does then bye bye TPG.

Original: I pay for a 100Mbps download and 40Mbps upload internet connection through TPG. Generally when I do a speed test I achieve download speeds in the area of the high 80s and low 90s which is fantastic (even during peak times). But when I am trying to download an Xbox One game or update an Xbox One game I get speeds in the very low 10Mbs but mostly fall under 2Mbps. It is even worse if I try to download a Windows game through the Xbox app on my PC, where I get speeds less than 1Mbs on average. Just this morning I wanted to download Halo Combat Evolved Anniversary on PC, but was getting speeds under 1Mbps and just cancelled the download in disappointment.

What is really odd is that this has only been happening recently, I would say in the last two months. My home network configuration has not changed at all, the same devices are connected and there have been no intrusions in my network (so I know there are no unknown devices taking up my bandwidth). I am a little perplexed.

Some of my troubleshooting steps I have taken are:

  1. Restart my modem and my router (multiple times)
  2. Restart my Xbox One X console (both hard shutdown and restarting)
  3. Restart my PC (full shutdown and restart)
  4. Restart the Xbox app
  5. Cancel my game download or game update
  6. Restart my game download or game update
  7. Change from a wired connection to a wireless connection for my Xbox One X (and then back to a wired connection to a wireless connection)
  8. Change the DNS that I am connecting to for my Xbox One X (from my ISP provided DNS to Google, and then back)

None of the above troubleshooting steps have seemed to have solved or identifiy the problem 😦 What is really odd, when I check my network connection status and results on my Xbox One X I see download speeds of 90Mbps, upload speeds of 20Mbps, Open NAT, and ping of 100ms. If I try and stream video content in 4K I have no issue. Watching YouTube videos in HD I have no problem. Even downloading games and game updates on other platforms like Steam and EA Origin seem to be downloading at speeds I would expect for what I am paying for. I verified that on Steam I achieved speeds of 79Mbps when downloading Vermintide 2 the same morning as I tried downloading Halo CEA.

Navigating to the Xbox Support site is in my opinion pointless. To actually get in contact with an actual person that works at Microsoft is near impossible, which is a shame. I do not want to talk to another Xbox gamer, I do not want to post in the forums and hope for a response (looking at the support forums, much of the posts are unresolved and unanswered). The customer support AI that they have looked promising. The steps asked by the AI to help narrow down the problem are what I have performed, but in the end it could not fix the problem and asked if I wanted to talk to a real person; but that person would not be a Microsoft employee but an Xbox gamer.

I’ll be keeping this post updated with any new information that I find or experience. Hopefully this is not going to be a long term issue, because I download all my games as I have gone in all digital and there are a number of games coming out that I will be picking up soon like Resident Evil 3 and Doom Eternal. If you have experienced this problem, are having this issue, or have recently resolved the problem then please do leave a comment below.

%d bloggers like this: