Kaspersky Anti-Virus + Microsoft Windows 10 + Microsoft Office 365 Issue

Recently I had updated three of my household’s Windows 10 machines (one Surface Book 2, one custom built gaming PC, and one ASUS laptop) to the latest stable/release version of Windows (Microsoft Windows April 2018 Update). Each of machines also have a copy of Microsoft Office 365 installed, along with the latest version of Kaspersky Anti-Virus.

What I have found after the Windows 10 April 2018 Update installation; Microsoft Office 365 fails to properly recognise that I have a registered version. I can still use the products in the suite such as Word, Excel and Outlook, but am given 3 days to rectify the problem before the product runs in a limited capacity. I have the correct account logged in, the credentials are correct, and if I try to register and authenticate via the Internet option (phone option is not available) it completely fails. Googling or Binging the error code that is produced does not show any resolution or worthwhile results.

Restarting the machine, restarting any of the Microsoft Office 365 products also does not seem to resolve the problem. Initially I thought that communication to the Microsoft servers was unavailable (sometimes servers go down), but trying to use the product at any time resulted in the register/authenticate prompt to appear on all the machines. So out of sheer desperation and curiosity I thought perhaps I should disable my anti-virus because sometimes they can cause problems with certain applications. Low and behold when I booted up any of the Microsoft Office 365 products the registration/authentication prompt no longer appeared. It appeared that Kaspersky Anti-Virus was blocking or limiting my ability to properly communicate with the Microsoft servers.

Now that Microsoft Office 365 could be restarted without the register/authenticate prompt appearing I decided to re-enable my Kaspersky Anti-Virus, restart my machine and launch the Microsoft Office 365 products. Still no more register/authenticate prompts; great news. Whatever happened between the Windows 10 April 2018 Update, Kaspersky Anti-Virus and Microsoft Office 365; it seemed like it invalidated my copy of Microsoft Office 365. If you encounter the same problem after updating your Windows 10 machine then try the following steps because they worked for me:

  1. Close any open Microsoft Office 365 product you have open.
  2. Disable any anti-virus that you have running (if possible).
  3. Open a Microsoft Office 365 product.
  4. Close the Microsoft Office 365 product.
  5. Turn on your anti-virus.
  6. Restart your Windows 10 machine (this is optional).
  7. Open a Microsoft Office 365 product (the register/authenticate pop up should no longer appear).

Hopefully the above steps helps to resolve your problem.

A Microsoft Twist on Google’s Android

Update: Within 6 hours of me posting this Microsoft sent me an email about the availability of the Microsoft Edge browser on Android, in Preview. You can find it here in the Google Play Store. Enjoy your new browser.

I have stated this before but I’ll do it again. I am a HUGE Android fan, I love Android. I like being able to customize my phone (from a stock Android experience) and use the full range of supported first party apps. However, I am a HUGE Microsoft fan as well; even bought the original Surface RT (R.I.P. Windows RT). When I read that the Redmond software king was coming out with a new Android launcher called Microsoft Launcher (seems to be a re-skinned Arrow Launcher from their Microsoft Garage team) and Microsoft Edge I was over the moon. You can read more about the announcement on the Windows Blog here.

I have on and off used the Arrow launcher previously on my Android device, and I use Microsoft Edge on my Surface Pro 3 and Gaming PC (alongside Google Chrome. See here about my experience running Edge and Chrome on my Surface Pro 3). I could not be happier to try out these two new apps from Microsoft on my now nearly no longer security supported Google Nexus 6.

Note: As of writing this blog post the Microsoft Edge browser is currently only on iOS, you can however sign up and get informed when the Microsoft Edge becomes available to use on Android. See here for more information about the Microsoft Edge browser for Android availability. The Microsoft Launcher for Android is in Preview aka Beta and already available.

Several days later my heart sank slightly. The high I was on from the new software announcement did not last. I read that Microsoft is officially not going to be adding new features and build new hardware for Windows 10 Mobile; see here for more info about that news. I was really and truly hoping for a Surface Phone (still am, even after the announcement). Sure I don’t have a Windows 10 Mobile supported OS but it is always good to have competition and the experience I had on the Windows Mobile ecosystem was acceptable with the exception being the lack of first party supported apps. A real shame because the performance and UI to me was superior to that of the all too similar iOS and Android platforms.

With a new launcher in use and a new browser coming to my Android phone all coming from Microsoft I decided to have a look at the apps and services I use on my phone. What I saw was a little shocking at first, I used to primarily only use Google’s services and apps. As time went on my needs and preferences must have changed which in turn led to changes to the apps and services I use. The Google launcher I was using is now a Microsoft launcher, I will no longer be using Google Chrome but use Microsoft Edge (once it becomes available), and I don’t even use Google’s AI assistant, Cortana is my go to AI (she syncs with my Windows 10 PCs so easily it is stupid of me not to use her). The majority of my day to day apps or services are Microsoft now. Recently I even purchased a subscription to Office 365 so having that extra space on OneDrive and having the Office suite on my phone has Google’s suit of “Office” products obsolete.

I have always been dependent on the Google ecosystem (from Chrome to Gmail), but now I feel that I have finally managed to escape Google’s tight grasp. It isn’t that I don’t like their services or apps, it is just that I have found better services and apps. What Microsoft is offering on the Android platform is fantastic and the clear differentiation between the two technology giants is that Microsoft understands that synchronization and integration between mobile and desktop is important, plus getting people to use their services no matter the platform is important. Google’s lack of proper app support on desktop is a major problem for me as doing everything through a browser is not amazing plus the features on their browser supported products pale in comparison to the Microsoft offerings. Google Docs does not come close at all to what I can do in Microsoft Word, even Microsoft Excel completely destroys Google Sheets. What Microsoft offers with Office 365 is light years ahead of what Google offers.

So it appears that even though I am running stock Android (mainly for the performance and security updates), my time with Google’s apps and services appears to be coming to a close with Microsoft’s apps and services easily taking over. Nothing Google showed at Google IO this year has changed my mind and even the hardware they showed in early October has me avoiding their products (no 3.5mm headphone port, really, are you serious). Microsoft may be slowly abandoning their own platform but they are building a strong foundation on both Android and iOS which can in the long run position them extremely well in the mobile space. It is not about having your own platform to gain market share in the mobile space, it is about getting the mobile user to use your services to gain market share which I feel is more important and Microsoft now realises this.

Time will tell now whether I stay on the Microsoft apps and service bandwagon or I jump back on the Google apps and services freight train. What about you guys? Do you mix and match, or are you staying loyal to a single provider?